Stopping the service
VoiceCard is prepaid: you buy credit in advance and it is used up as your staff create birth announcements. There is no subscription and no auto-debit mandate, so there is nothing to cancel and no notice period — simply stop topping up. Any credit already on your account stays there and remains usable. To close your account entirely, email drpraharsh@gmail.com or speak to your account manager.
Refunds
- Unused credit remains available as service credit on your account and is not refundable as cash;
- Credit consumed by announcements already created is non-refundable, as the announcement, voice greeting and card have been produced and delivered;
- Duplicate or erroneous charges are refunded in full — write to us within 7 days of the charge; refunds are issued to the original payment method within 5–7 business days of approval;
- If an announcement fails to generate because of a fault on our side, the credit for it is returned to your balance automatically;
- If we permanently discontinue the Service, unused credit on your account is refunded to the original payment method;
- Pilot-offer terms are as stated in your pilot agreement and prevail over this section where more favourable.
Hardware (screen kit)
Screen-kit hardware supplied by us carries the manufacturer's warranty. Dead-on-arrival units are replaced free of charge; report within 7 days of installation. Hardware fees are otherwise non-refundable once installed and working.
How to reach us
All billing questions: drpraharsh@gmail.com — include your hospital name and the Razorpay payment ID. We respond within 2 business days.